The Zero to $10M ARR Newsletter The Zero to $10M ARR Newsletter is powered by Helply. Helply answers customer questions 24/7 so you can focus on more important work. Join the VIP program and we'll guarantee 50% resolution rate in less than 60 days. $180K VP of Sales. Zero sales. $200K dev. No product shipped. My $2M lesson in hiring backwards. I burned millions trying to ālook like a real companyā: Here are some of the expensive hires that killed my runway: VP Sales ($180K base) when we had...
5 days agoĀ ā¢Ā 1 min read
Today, I walked the founder of a Y Combinator unicorn company through a fascinating a-ha moment. I was setting his company up in Helply and he discovered something most companies never find: A way to autonomously identify and fill knowledge gaps. Instead of the usual generic AI setup where you ācrawl your website and call it a day,ā something different happened. Helplyās AI: analyzed their support history identified 50 specific knowledge gaps and filled them systematically. For the first...
14 days agoĀ ā¢Ā 1 min read
The Zero to $10M ARR Newsletter The Zero to $10M ARR Newsletter is brought to you by Helply. Most support teams donāt realize it, but outdated knowledge bases bleed time and money. Helply changes that. Our AI auto-detects missing answers, updates content, and keeps your support accurate without the manual grind. No more endless rewrites or frustrated customers. Ready to see the gaps in your system? Book a call and weāll audit it live. No fluff. Just real insights. From LinkedIn message to...
19 days agoĀ ā¢Ā 1 min read
The Zero to $10M ARR Newsletter The Zero to $10M ARR Newsletter is powered by Helply, the AI support solution for growing companies. We help you scale support, deflect tickets, and cut costs while keeping customers happy. We are working hands-on with 100 companies to build, train, and launch AI support agents in just 30 days. Want in? Book a call now to join our VIP Slack program. Software engineering jobs just died. Not slowly. Not gradually. They dropped 70% in 18 months. Hereās the reality...
26 days agoĀ ā¢Ā 1 min read
The Zero to $10M ARR Newsletter The Zero to $10M ARR Newsletter is brought to you by Helply (the AI support solution built for growing companies). We help you scale support, deflect tickets, and cut costs, without sacrificing customer experience. We are working 1-on-1 with 100 companies to create, train, and deploy your AI agent in 30 days. To join our Slack VIP program book a call here (it's free). I was deep in the weeds, staring at our product roadmap, knowing we had a big challenge in...
about 1 month agoĀ ā¢Ā 2 min read
The Zero to $10M ARR Newsletter The Zero to $10M ARR Newsletter is brought to you by Helply. The AI support solution built for growing companies. We help you scale support, deflect tickets, and cut costsāwithout sacrificing customer experience (and without scaling costs). Join our VIP program and we'll help create, train, and deploy your AI agent in 30 days (at no extra cost to you). Only 100 spots available. Apply here. I turned down every VC check for 12 years to keep 92% ownership of...
about 1 month agoĀ ā¢Ā 1 min read
The Zero to $10M ARR Newsletter If we could show you a list of support articles to create based on the most common questions coming through your help desk, would that be helpful? How it works: We upload your knowledge base ā Your existing articles are imported into our tool. We analyze your past support tickets ā We pull in 12 months of ticket data to find patterns. We run a diagnostic ā Our system identifies missing articles your customers are asking for and gaps in existing content that...
about 2 months agoĀ ā¢Ā 1 min read
When a VC-backed founder becomes a āthought leaderā right after their ā9-figure exitā, hereās what they arenāt telling you: We sold the company for $100M (their ā9-figure exitā) But we had to pay our Series A/B investors $63M We also paid our seed investors $10M Then, we divided $27M between 3 - as weāre 3 co-founders Thatās $9M each With 37% capital gains tax; thatās another $3.3M less So $5.7M pre-debt But since we didnāt take a salary for the first 2 years and had to take a $500K personal...
about 2 months agoĀ ā¢Ā 1 min read
Iām 43. After 12 years bootstrapping, growing Groove to $5M ARR, and leading a team of passionate builders, Iāve made just about every entrepreneurial mistake in the book. Here are 10 pieces of brutally honest founder advice (I wish someone had told me day one): 1. Create one true believer. To get traction, you donāt need 1000 customers or investors. You need one customer who believes in you. Find them, deliver exceptional value, and theyāll become your biggest evangelist. 2. Data beats...
2 months agoĀ ā¢Ā 2 min read